Program Manager, Change Strategist & Customer Success Leader
Jenn Rillera is an Organizational Change and Customer Experience leader with 20+ years of guiding global teams through complex technology and process transformations.
A PMP and PROSCI practitioner, she blends structured change leadership with deep customer-success experience to ensure adoption, alignment, and measurable business impact. Jenn led Cisco’s 21,000-global user Salesforce transformation and managed a $47M enterprise portfolio, partnering with Fortune 1000 clients to improve engagement, retention, and revenue.
Known for her human-centered, strategic approach, she translates complexity into clear action, empowers leaders through change, and delivers sustainable outcomes that elevate both employee experience and customer value.
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